Return & Exchange Policy

At Exoproxil, we strive for customer satisfaction and aim to provide the best shopping experience. Below is our Return and Exchange Policy for skincare products:

1. Returns Policy

Standard Returns

Customers have the right to return products within 7 days of receipt, provided the item is in its original condition, unopened, unused, and in its original packaging. (The customer is responsible for return shipping costs).

2. Exchange Policy

Damaged or Incorrect Items

If you receive a damaged or incorrect product, we sincerely apologize! You may exchange it within 14 days of receipt. We will cover all shipping costs for the return and replacement.

3. Non-Returnable Items

Due to the nature of skincare and cosmetic products, and for health and safety reasons, we cannot return or exchange any product that has been opened or used even once, unless there is a manufacturing defect.

4. How to Request a Return/Exchange

To initiate a return or exchange, please contact our customer service team via the email or phone number listed on the "Contact Us" page, and provide the following:

• Order number.
• A photo of the product (if damaged or incorrect).

5. Refunds

Once we receive and inspect the returned item, your refund will be processed to the original payment method. The process may take 5 to 14 business days depending on your bank's policy.